TERMS OF SERVICE FOR OUR COURSES
Hello and welcome to Skin & Health Solutions Education! We're so happy to have you join us for our Course. These are our Terms of Service (“Terms”) which apply to all clients of Skin & Health Solutions Education [ABN 17446454648] (“we, us, our”). By using our Website and Services, you're agreeing to these Terms together with any other terms and conditions and policies we publish or link to (together an “Agreement”). If you do not agree, unfortunately you cannot join our Course.
COURSES WE WILL PROVIDE
Our Courses teach you how to identify, and correct skin and health issues with information from professionals in each courses field. We provide various materials to help you during and after to course in our resources section. We have provided an email for enquiries.
BEFORE PURCHASE
Things you need to know before purchasing Courses on our Website
Before you pay for the Course, there are a few things you should know:
you need to be over 18 years or have parental consent.
please give us complete and accurate information, and let us know if anything changes;
you need to use any special offers or gift codes or discounts at the time of purchase; they can't be applied after the fact; and
you need to have adequate technology set up and internet access to participate in the Course. We use Podia, our membership portal from our Website, Zoom and other conferencing platforms.
Things you should know about information in our Courses
The Materials we provide are designed to be general in nature, to provide a strong foundation of education for all. However, everybody's situation and goals are unique so we cannot guarantee that your desired outcome will be met.
The Materials we provide are not a substitute for independent professional health advice and any reliance on this information is at your sole risk. For example, sometimes the Materials could be classed as health "advice". You must consider whether or not the information is appropriate to your needs.
Acknowledgements you make when purchasing our Course
Whilst we aim to do our best, please be aware that there could be:
occasional errors or omissions in Course descriptions, prices, availability, and promotions;
technical problems downloading Materials and using online software.
Except as required by law, we cannot guarantee the accuracy of the information, or the availability of the Courses. We also cannot guarantee the results of the Course as they are dependent on your learning, actions, and implementation.
During our Courses we may make recommendations of suppliers for various products or services. Whilst we aim to make good recommendations, if you purchase from the supplier that is a contract between you and the supplier, and we are not involved. Therefore, you must direct any product or service concerns, requests for refunds or other feedback to the supplier.
Payments
You must:
make the deposit or full payment as required by us prior to commencement of the Course.
use the methods of payment as provided on our website and in case you are facing any issues with those, you can contact us at admin@skinandhealtheducation.com.au to pay via direct deposit.
You also agree to pay any applicable currency conversion fees, or financial service provider fees where relevant. Where payments are made in instalments, you authorise us to deduct all accrued and outstanding fees from your credit card or debit card provided.
AFTER PURCHASE
Things you need to know after purchasing a Course
After purchasing on our website, there are a few more things you should know:
please maintain the confidentiality of your login and password for your account – it is for your use only;
please contact us by email at if you have any difficulty downloading any Materials, or if you have issues with the Course and want to request a refund;
please ask our prior written consent before any publication of information about us; and
if there is a dispute, please keep all communications confidential.
You must not allow any other people to use the Materials or access your account, or to copy, duplicate, sell, re-sell or exploit the Materials in any way.
Your commitment to the Course
To get the most benefit out of our Course, you should complete all the training video and quizzes provided to you. You acknowledge and agree that you are solely responsible for your own success and outcomes during the Course.
Things we’d love you to do after purchasing a Course
We love hearing from you after the Course to hear about your experience. If you have any photos, videos, testimonials and/or case studies we'd be thrilled if you would share them with us! We may even use them for marketing and information purposes, publications, exhibitions, and professional awards across print or digital mediums, including our social media channels.
However, please note that by providing us with photos, videos, testimonials and/or case studies you assign copyright ownership to us. This includes all copyright and any other rights under the Copyright Act 1968 and the right of reproduction either wholly or in part. If you provide content but subsequently want to revoke permission to use it, it is your responsibility to notify us immediately at admin@skinandhealtheducation.com.au.
OTHER MATTERS YOU SHOULD BE AWARE OF
We may change information on our Website
Except as required by law, we may change Course information, promotions, prices and availability and any other information on our Website.
We comply with the Australian Consumer Law
Our Courses come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
to cancel this Agreement with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Except as required by law we do not warrant the quality of the Courses or warrant that it will meet your expectations or provide refunds. We do not provide refunds for changes of mind, where you fail to provide us with adequate information, where you can no longer partake in part or all of a Course, or where you fail to comply with our instructions.
If we need to cancel part of a Course, we will provide a refund
On occasion we may cancel a Course where we are no longer able to provide it. In these or similar circumstances where we have to cancel the whole Course, we will provide you with a full refund.
We can refuse your participation in our Courses at any time
We may change, or stop providing our Courses, Website and Services at any time. We may also stop you using our Website and Services, and disable your ability to purchase of our Courses and any account and revoke your permission to use any Materials if you breach this Agreement. We are not responsible to you for any changes, or if we suspend or stop our Courses.
INTELLECTUAL PROPERTY
We own or have permission to use all the Intellectual Property Rights in our Materials. However, we're happy to give you permission to use our Materials for your personal use during the Course only. You can't use our Materials for any commercial purposes without our prior written consent. If you want to use our Materials for anything other than personal use, you'll need to get in touch with us at admin@skinandhealtheducation.com.au. We may ask you to pay a fee for these, and we'll need you to acknowledge our moral rights under the Copyright Act 1968.
RELIANCE ON ADVICE DISCLAIMER
Sometimes the information in our Materials may not be 100% accurate. We always try to make sure that the information is correct, but sometimes there may be mistakes or differences of opinion. The advice may also be based on historical information or laws that have since changed. Because of this, we can't guarantee that the advice we give is completely accurate or up to date. However, we promise to exercise due care in giving you the most accurate and useful information we can.
LIABILITY AND INDEMNITY
To the maximum extent permitted by law, we are not liable for any Loss or Damage arising from your use of our Website and Services or any Courses purchased using the service, including, but not limited to, any errors or omissions, price changes or discontinued Courses, your reliance on any of our information, any visitor posts and content, any links to third party websites, any interruptions, any changes, suspension or termination of our Website and Services, our recording of any events, and changes to dates and times of Courses.
To the extent which we are entitled to do so, our liability under the Australian Consumer Law will be limited, at our option to: -
the replacement of the Course or the supply of equivalent services; or
the payment of acquiring an equivalent Course.
In any case, our liability to you will not exceed the amount actually paid by you to us for the most recent Course you have paid for.
You agree to indemnify us, and to keep us indemnified from any Claim arising out of or in connection with your breach of this Agreement, including, but not limited to where you provide incorrect information, any breach of the group session and posting rules, and any breach of our Intellectual Property Rights.
FORCE MAJEURE
Where there is a Force Majeure Event, we will not be considered in breach of this Agreement, to the extent to which our obligations are unable to be performed by such an event. We will not incur any liability to you for any Loss or Damage of any nature incurred or suffered in connection with any Force Majeure Event.
IF THERE IS A DISPUTE
In the event of any dispute that cannot be resolved, both parties agree to obtain an independent professional arbitrator/dispute resolution specialist to make a determination on the dispute and each party agrees to pay their own costs.
OTHER
This Agreement is to be construed in accordance with the laws of QLD, Australia, and you and we submit to the jurisdiction of the courts of QLD, Australia. This is the entire agreement between you and us, and supersedes any prior agreements, proposals, and communications whether oral or written, between you and us. In the event of an inconsistency between the terms in this document, and other terms and conditions on our Website, these terms prevail. No other term is to be included in this Agreement except where it is required to be included by law. The failure by us to exercise any right or enforce any provision in this Agreement does not waive the future operation of that right or provision. In the event that a provision in this Agreement is not enforceable, such provision shall be severed from this Agreement to the extent permitted by law, and the remaining provisions will remain in full force and effect. All obligations and liabilities in these Agreement survive termination of this Agreement.
DEFINITIONS
“Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010. “Agreement” means these terms, and the general website terms and conditions and all other terms and conditions and policies published or linked to on our website.
“Course” means any of our listed courses.
“Claim” means any claim, under statute, tort, contract or negligence, any demand, award, or costs. “Force Majeure Event” means any event beyond our control which prevents us from complying with our obligations under this Agreement, including but not limited to, a pandemic, act of God, such as fires, earthquakes, floods, war or hostilities, riots, strikes, disorder or acts or threats of terrorism, or electrical failures, changes to regulations, weather events, travel limitations, venue closures.
“Intellectual Property Rights” means all copyright, trademarks, design rights, patents, trade secrets and confidential information whether registered or unregistered.
“Loss or Damage” means any direct, indirect, incidental, punitive, special, or consequential loss or damages of any kind, including but not limited to, any loss of profits, revenue, savings, loss of data, loss of enjoyment, virus to systems, personal injury, death, property damage and legal costs.
“Moral Rights” means any moral rights as defined under Copyright Act 1968.
“Materials” means any of our Materials and any and all course materials, and anything provided to you during the course.
“We, us, or” our means Tracey Mead t/as Skin & Health Solutions Education [ABN 17446454648 ] and includes any of our directors, officers, employees, agents, partners, contractors.
“Website and Services” means www.skinandhealtheducation.com.au, and everything available on this website including, but not limited to, all Courses.